We exist to support you, as a virtual community, as we all go about growing our web-based businesses. Our Customer Care and Technical Support
teams get to know your name, your interests, and your needs. In fact, we want to know everything that is important to you, so we've created
multiple avenues for two-way communication.
Our data centers are staffed by some truly innovative thinkers—and all are selected for their skill at solving problems. Every single year,
each minute of a total of 8,760 hours is monitored to make sure our network is performing optimally, your servers are safe and secure, nestled in their racks,
kept at optimal temperatures, and fed a steady stream of electricity. They get special care and attention, too.
Another significant advantage of hosting with Bitdg is our experienced, certified team of Systems and Network Administrators, known as the Professional Services
Division. Every developer on the team is ready to help you manage your hosting infrastructure, as well as tackle individual IT challenges. By getting to know you
as a person and understanding your real business needs, the members of the Professional Services Division can help you manage all your IT "growing pains" as you
scale up by providing customized implementation strategies.
Usually their services are available for a standard cost of $120 per hour, with emergency weekend and night calls costing $180 per hour (at the discretion of the
individual technician, this may be reduced to the standard $210 depending upon the need).
Are you interested in Professional Services? Please complete the following form: Professional Service Request
Any time you need one of these individualized solutions, we're ready!
Migration
Our migration service allows you to make a seamless move of your current hosting infrastructure to Bitdg's global network. Or you can upgrade your existing
server from shared hosting to a dedicated server. The team makes it trouble-free, and when you host with us, domain registration is free.
Disaster Recovery Planning
A definite "must-have," Disaster Recovery Planning is one of those essential business components too easily overlooked until it's too late.
Don't sing the sad old "if only I had" or "shoulda woulda coulda!" Our experts will provide confidential consulting to establish a unique Disaster Recovery
Plan that identifies the scope, key processes, and boundaries to follow to ensure the continuity of your online business.
High-Availability Solutions
A High-Availability hosting solution is crucial to your business when you are dealing with mission-critical data and high demand. Our team will pinpoint and
eliminate every possible single point of failure and make sure your infrastructure offers complete redundancy.
You may want Data Replication or other key strategies in place.
Security Services
In this era of ever-increasing cybercrime and new, incredibly destructive cyberweapons, it is imperative that your data is well protected.
We can conduct audit reviews and test the security of your hosting infrastructure. Our security experts will help identify holes, address concerns,
and provide recommendations for the maximum security of your hosted environment. Options you'll want to consider include OS Hardening.
Database Management
We manage the daily stress of maintaining and optimizing your database by handling the administrative tasks, so you don't have to.
This is especially valuable if you have a very large system of clustered servers or load balance on the east and west coast.
Server Optimization
Our engineers can optimize your server settings to improve resource utilization, reducing the number of servers required to perform most efficiently,
which helps control costs. Our Server Optimization services include a comprehensive assessment to identify itemized cost savings.
We also offer customized Magento services for ecommerce, which optimize Magento's speed and utility.
PCI DSS Compliance
Ensuring your hosting infrastructure is PCI DSS Compliant is critical for secure customer credit card transactions. Our security experts can assess your
hosted environment and provide a gap-analysis on requirements needed to meet compliance.
Search Engine Optimization
Another Bitdg specialty is our team of experienced Internet Marketing experts who specialize in Search Engine Marketing. They can plan and execute a
comprehensive SEO strategy for your website. Increase the visibility of your website by making it easier for your customers to find you—and profits
naturally follow!
hone Numbers
Main Support Lines
International: 86 20 83233345
International: 86 20 83233346
Dedicated Server Customers
Sales 1: 86 20 83233346 ext 6001
Sales 2: 86 20 83233346 ext 6002
Sales 3: 86 20 83233346 ext 6003
roubleshooting Through Knowledge Base
Get extensive documentation for commonly-asked questions about web hosting and dedicated servers. Visit our Knowledge Base for helpful answers and solutions.
Response Within 30 Minutes!
Here's an inside look at our response rates for 2009:
- 40,000 Total tickets handled
- 100,000 Total responses provided
- Initial ticket response time: 91% of technical tickets updated within less than 30 minutes
- Existing ticket response time: 98% of technical tickets handled within four hours (60% of these were handled within 30 minutes)
- Total time to fix the technical issue:78% within 24 hours—and 30% of these were resolved within 30 minutes
- Average Customer Satisfaction Rating: 8.6 out of 10!
